Dear Valued Customer,

Thank you for choosing TT-PREMIUM for your motion design needs. We are committed to delivering high-quality services to our clients. However, we understand that situations may arise where a refund is necessary. Please carefully review our refund policy.

Refund Eligibility:
Refunds may be considered in situations such as:

Dissatisfaction with the delivered product or service.
Technical issues preventing the proper use or delivery of the motion design project.
Failure to meet agreed-upon project deadlines or milestones.
Refund Requests:
To request a refund, kindly submit a written request within 14 days of the project delivery or issue occurrence. Please email your request to refunds@tt-premium.com with the subject “Refund Request – Project Odyssey.” Ensure you include a detailed explanation and any supporting documentation.

Refund Process:
Upon receiving your refund request, we will carefully review the provided information. If approved, we will initiate the refund process within 5 business days, utilizing the original payment method.

Refund Denial:
Please note that we reserve the right to deny a refund if:

The request is submitted after the specified timeframe.
The issue is beyond our control.
Insufficient evidence is provided to support the refund claim.
Partial Refunds:
In certain cases, we may offer partial refunds based on the extent of dissatisfaction or the severity of the issue.

Cancellation Policy:
Should you decide to cancel a project before completion, a refund will be provided based on the completed work, minus applicable fees.

Changes to the Refund Policy:
We reserve the right to update or modify this refund policy. Clients will be notified of changes through the website or direct communication.

By engaging with TT-PREMIUM, you agree to abide by the terms in this refund policy. For any questions or concerns, please contact us at support@TT-PREMIUM

Thank you for choosingTT-PREMIUM Motion Design Studio. We appreciate the opportunity to serve you.